Built for mountain & desert homes
Frozen lines in Jackson and Flagstaff, hard water in St. George, high-altitude heaters in Durango — we know your climate.
24/7 Emergency HVAC
Some failures can’t sit until Monday
A furnace that quits on a January night in Cedar City and an air conditioner that dies in a 110° Washington County afternoon are both emergencies, just different ones. In the cold, the risk is frozen pipes and a house that drops toward outdoor temperature by morning. In the heat, it’s the people inside: babies, older relatives, anyone with a health condition, and pets. Neither one is a problem to leave for the next business day.
Element answers heating and cooling emergencies 24/7, including holidays. A technician diagnoses the failure, tells you what it will cost and gets your approval before starting the repair, the same as on a weekday. Emergency HVAC is covered by our St. George & Hurricane team. If what’s gone wrong is a burst pipe instead, see emergency plumbing.
- Answered Any Hour Nights, weekends and holidays, all year.
- Price Before Repair Emergency or not, you approve the cost first.
- Licensed & Insured The same licensed team that handles daytime calls.
Is It an Emergency?
Don’t wait on these
If any of these are happening, don’t wait for business hours.
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No Heat in Freezing Weather
Indoor temperature falling and pipes in outside walls at risk.
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No Cooling in Extreme Heat
The house climbing past safe temperatures with vulnerable people inside.
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Gas Smell Near the Furnace
Get everyone out first and call the gas utility from outside.
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A CO Alarm Going Off
Leave, call 911, and have the furnace checked before it runs again.
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Burning or Electrical Smell
Shut the system off at the thermostat and the breaker.
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Water Pouring from the Unit
A failed condensate drain or cracked pan soaking a ceiling or floor.
What We Handle
Emergency heating and cooling repairs
The failures that most often leave a house without heat or cooling.
- Furnaces That Won’t Light Ignitors, flame sensors, gas valves and control boards.
- AC That Won’t Cool Failed capacitors, contactors, fan motors and frozen coils.
- Dead Blowers Systems that run but can’t move air through the house.
- Lockouts & Error Codes Safety shutdowns traced to the part that tripped them.
- Electrical Faults Tripping breakers, burned wiring and failed transformers in the equipment.
- Thermostat Failures Blank screens and controls that stopped calling for heat or cooling.
How It Works
What to expect after you call
An after-hours call follows the same steps as a daytime one.
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Call Us
Tell us what stopped, who’s home and whether there’s any smell or alarm.
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A Technician Is Dispatched
We give you a realistic arrival window and what to do meanwhile.
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Diagnose and Price
The cause is found and the repair priced before any work.
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Restore and Check
We repair the fault and confirm the system is safe to run.
Local crews. Mountain-tough service.
Local in five communities
Real offices and crews in St. George, Hurricane, Durango, Jackson and Flagstaff — not a call center.
Award-winning work
Voted Best of Southern Utah Gold in 2025 and 2026, and Best of Iron County 2025.
Here 24/7
Burst pipe at 2 a.m. or no heat on a Sunday — a real technician answers the call.
Heat or cooling out right now?
Call our St. George & Hurricane team now. Ask about $50 off any HVAC service.
Maintenance Membership
Ready for desert summers & mountain winters.
Seasonal checkups for every system in your home.
Seasonal checkups catch small problems before they become emergencies — and keep your systems running efficiently all year.
- Annual whole-home plumbing inspection
- Water heater flush & safety check
- Seasonal heating & AC tune-ups (St. George & Hurricane)
- Priority scheduling for members
- Member savings on repairs
Emergency HVAC questions
What should I do while I wait for a technician?
In winter, close off unused rooms, open cabinet doors under sinks on outside walls and let a faucet drip to keep water moving. In summer, close blinds on sunny windows, run ceiling fans and move people and pets to the coolest room. Either way, keep doors shut to hold whatever heat or cool air you have.
Is a gas smell an HVAC emergency?
It’s a safety emergency first. Leave the house without flipping switches, then call your gas utility or 911 from outside. Once they’ve made it safe, we can repair the furnace or appliance involved, and in Southern Utah our plumbers handle gas line repair as well.
Will an after-hours call cost more?
Whatever the time, you’ll know the price before the work begins, and nothing happens until you approve it. Ask when you call and we’ll explain how pricing works for your visit. Larger repairs that turn into a replacement can be spread out with financing.
What if my pipes froze while the heat was out?
Don’t use an open flame to thaw them. Shut off the main water valve if you see a split or a leak, then call. Our plumbers can thaw lines and repair breaks; see emergency plumbing. Getting the heat back on is what keeps it from happening again tonight.
Which locations offer emergency HVAC service?
Our St. George team covers heating and cooling emergencies, including Hurricane. In Durango, a no-heat boiler call goes to our Durango boiler team, also answered 24/7. Whichever team you reach, the repair is priced and approved before it begins, holidays included.
*Offers cannot be combined with other promotions or applied to dispatch fees. No cash value. Must present offer at time of service. Call for details.