Built for mountain & desert homes
Frozen lines in Jackson and Flagstaff, hard water in St. George, high-altitude heaters in Durango — we know your climate.
City Water Solutions
Treated at the plant, finished at your house
Your city disinfects water so it stays safe on the long trip through the mains, usually with chlorine or chloramine. That’s a good thing, but it leaves a taste and smell many people notice, and disinfection can form by-products that build up when supplies run low. On top of that, municipal water carries whatever hardness the source has, and older city and household pipes can add sediment or rust on the way to your tap.
A city water system starts at the main line. Carbon filtration takes out chlorine, chloramine and many by-products. Softening handles hardness, and a drinking-water system or UV stage can add another layer where you want it. We test first so you only pay for what your water needs. City water solutions are offered by our St. George and Jackson teams; elsewhere, see water filtration.
- Chlorine Taken Out Carbon media for taste, odor and disinfection by-products.
- Every Tap Covered Treatment at the main for showers, laundry and the kitchen.
- Your Water, Tested We check your tap before choosing equipment.
Symptom Check
Signs your city water could be better
None of these mean your water is unsafe, but each one can be treated.
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Pool-Like Taste
A chlorine flavor you notice in water, coffee and tea.
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Chemical Smell in the Shower
Steam that carries a sharp disinfectant odor.
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Scale on Fixtures
White deposits from hard municipal water on taps and glass.
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Dry, Itchy Skin
Irritation after showering that can come from chlorine and hardness.
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Cloudy After Main Work
Discolored or gritty water after the city flushes or repairs lines.
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Buying Bottled Water
Your family avoids the tap and buys bottles instead.
What We Install
Treatment built for municipal water
Pick the layers that match your water and your priorities.
- Point-Of-Entry Carbon Whole-home filters for chlorine, chloramine and by-products.
- Sediment Protection A pre-filter that catches rust and grit from older mains.
- Softening Hardness removed to protect plumbing, fixtures and appliances.
- Salt-Free Conditioning Scale control without salt or brine for those who prefer it.
- UV Disinfection A chemical-free layer against microorganisms in the line.
- Ongoing Service Media and cartridge changes on a schedule that fits your use.
How It Works
Upgrading your city water in four steps
A short process with a clear price up front.
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Test Your Tap
We check chlorine, hardness and anything else worth knowing about.
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Choose Your Layers
Carbon, softening, UV or drinking-water treatment, based on results and goals.
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See the Price
You approve the system and the cost before installation is scheduled.
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Install at the Main
We plumb it in, flush it through and confirm the results at the tap.
Local crews. Mountain-tough service.
Local in five communities
Real offices and crews in St. George, Hurricane, Durango, Jackson and Flagstaff — not a call center.
Award-winning work
Voted Best of Southern Utah Gold in 2025 and 2026, and Best of Iron County 2025.
Here 24/7
Burst pipe at 2 a.m. or no heat on a Sunday — a real technician answers the call.
Want your tap water to taste better?
Our St. George and Jackson teams test city water and recommend only the treatment it needs.
Maintenance Membership
Ready for desert summers & mountain winters.
Seasonal checkups for every system in your home.
Seasonal checkups catch small problems before they become emergencies — and keep your systems running efficiently all year.
- Annual whole-home plumbing inspection
- Water heater flush & safety check
- Seasonal heating & AC tune-ups (St. George & Hurricane)
- Priority scheduling for members
- Member savings on repairs
City water questions
Which Element locations offer city water solutions?
Our St. George team, serving Hurricane and nearby towns, and our Jackson team both design systems for municipal water. In Flagstaff and Durango, our plumbers install whole-home water filtration and softeners suited to local city supplies. Either way, the first step is a test of the water coming out of your own tap.
If my city water is safe, why filter it?
Meeting federal limits and tasting good are two different things. Chlorine and chloramine keep water safe in the pipes but affect taste and smell, and hardness causes scale regardless of safety. Some homeowners also prefer to reduce disinfection by-products further than the legal limits require. Filtration lets you decide.
What’s the difference between chlorine and chloramine?
Both are disinfectants cities use. Chloramine is chlorine combined with ammonia, which lasts longer in the mains but is harder to remove. Standard carbon handles chlorine well, while chloramine needs a catalytic carbon designed for it. Your water provider’s annual water quality report usually says which one it uses.
Can I filter just my drinking water?
Yes. A point-of-use system at the kitchen sink treats drinking and cooking water only, and costs less than a whole-home system. Many people start there. If you also want chlorine-free showers and protection from scale, whole-home treatment is the next step. Our St. George team also installs reverse osmosis systems.
Will a whole-home system slow my water flow?
A properly sized system shouldn’t. We match filter size to your household’s peak demand, so running a shower and the dishwasher together still feels normal. If pressure slowly drops over months, that usually means the media is loaded and due for service, not that the system is undersized.
*Offers cannot be combined with other promotions or applied to dispatch fees. No cash value. Must present offer at time of service. Call for details.