Built for San Juan winters
Boilers and radiant heat that run all winter, high-altitude water heaters at 6,512 ft, and frozen lines — we know your climate.
24/7 Emergency Plumbing in Durango
A real plumber on the line, any hour
Plumbing emergencies in Durango have a pattern. A cold front pushes the overnight low well below zero, a line in an exterior wall or crawl space freezes, and the split shows up when it thaws and water starts pouring. Water heaters give out on the coldest mornings. A septic or sewer line backs up on a holiday weekend with a full house. None of it waits for business hours.
Call our emergency plumber in Durango and a person answers, day or night. We’ll walk you through shutting off the water to limit the damage, then send a licensed plumber to stop the leak, restore service and explain what failed. You approve the price before the repair starts. Once things are dry, we can help with the longer fix, whether that’s plumbing repair, a new water heater or sewer line repair.
- A Person Answers Every hour of every day, holidays included.
- Shutoff Help by Phone We’ll talk you through stopping the water first.
- Upfront Pricing Even at midnight, you approve the price first.
Is It an Emergency?
Call right away if you see any of these
If water is going where it shouldn’t and you can’t stop it, treat it as an emergency.
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Water Spraying or Pouring
A burst supply line can release gallons a minute. Shut off the main.
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Frozen Pipes
No water at the taps after a frigid night. The pipe may split as it thaws.
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Sewage Coming Up
Backups in tubs, floor drains or toilets are a health hazard.
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Ceiling Sagging or Dripping
Water pooling above drywall can bring the ceiling down.
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Water Heater Leaking
A tank leaking from the bottom can fail completely without warning.
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Main Shutoff Won’t Close
If you can’t stop the water at the main, every minute adds damage.
What We Handle
What our emergency plumber in Durango responds to
Our emergency calls cover the whole plumbing system, inside and out.
- Burst & Frozen Pipes Lines thawed safely, split sections replaced and water restored.
- Major Leaks Leaks in walls, ceilings and under floors stopped at the source.
- Sewer & Septic Backups Main lines cleared and the cause found before it returns.
- Failed Water Heaters Leaking or dead units repaired, or replaced when they can’t be.
- Overflowing Fixtures Toilets, tubs and sinks that won’t stop filling or draining back.
- Failed Shutoffs Main and fixture valves that won’t close, replaced on the spot.
How It Works
Frozen or burst pipe? Steps to take before the truck arrives
Your first five minutes matter most. These four steps keep a split line from becoming a flooded floor.
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Shut off the Main
If water is running or you suspect a split, close the main valve now. On a well, switch off the pump too.
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Open the Taps
Open the faucet the frozen line feeds and a few others, so thawing water and pressure have an outlet.
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Warm It Slowly
Space heater, hair dryer or warm towels on the frozen section. Never a torch or open flame.
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Call Us
A person answers 24/7, stays on the line and sends a plumber to thaw, check and repair the line, priced first.
Durango crews. Mountain‑tough service.
Why Durango homeowners choose Element
Local to Southwest Colorado
A real office on Turner Drive and crews serving Durango, Bayfield, Ignacio, Hesperus and Pagosa Springs — not a call center.
Licensed in Colorado
Colorado Plumbing Contractor PC.0004697 and Master Plumber MP.03001859, with every job backed by our full service guarantee.
Here 24/7
Burst pipe at 2 a.m. or a cold boiler on a Sunday — a real technician answers the call.
Water where it shouldn’t be?
Shut off the main, then call. Our Durango plumbers answer 24/7, including holidays.
Maintenance Membership
Ready for San Juan winters.
Seasonal checkups for every system in your home.
Seasonal checkups catch small problems before they become emergencies — and keep your systems running efficiently all year.
- Annual whole-home plumbing inspection
- Water heater flush & safety check
- Seasonal boiler tune-ups
- Priority scheduling for members
- Member savings on repairs
Emergency plumbing questions from Durango homeowners
Where is my main water shutoff?
In most Durango homes it’s where the water line enters the house: a basement wall, a crawl space, a utility room or near the water heater. On a well system, you can also turn off the pump at its switch. Find it now, before you need it, and make sure it turns.
What should I do while I wait for the plumber?
Shut off the water, then turn off the water heater if the leak is near it. Move valuables and electronics out of the wet area, open faucets to drain the lines, and take photos for insurance. Stay away from wet ceilings that are bulging. We’ll guide you on the phone.
Is there a 24-hour plumber in Durango on weekends and holidays?
Yes. A real person answers our line every hour of every day, including holidays, and a licensed local plumber is dispatched for anything that can’t wait. If the problem can safely hold until morning, we’ll say so and let you decide. For lines that freeze every year, our plumbing repair team can insulate or reroute them once the emergency is over.
Is a sewer backup an emergency?
Yes. Raw sewage is a health hazard, and using any fixture while the line is blocked makes it worse. Stop running water, keep people and pets away, and call us. We’ll clear the line and find out whether the cause is a clog, a broken pipe or a full septic system.
Do you cover emergencies outside Durango?
Yes. Our emergency service reaches across La Plata and Archuleta counties, including Bayfield, Hesperus, Ignacio and Pagosa Springs. Call any hour and tell us where you are; we’ll be honest about when a plumber can get to you, and we’ll stay on the line to help you contain the damage until then.
*Offers cannot be combined with other promotions or applied to dispatch fees. No cash value. Must present offer at time of service. Call for details.